Booking information
Choose a treatment and send a request. Anna will confirm the arrangements.
Anna confirms every request herself. A £20 advance is requested only after Anna confirms, and only for eligible services under the booking terms. Anna confirms the final price for packages, ‘from’ prices and services without a set price.
Plan a visitNew direct bookings only
The advance
For new direct bookings, the £20 advance applies only to an eligible paid standalone service with an exact confirmed total. It is credited toward that total and capped at the total. A free patch test and consultation is £0. Anna must confirm the price and whether the advance applies to packages, “from” prices, unpriced services and services without an exact confirmed total.
The advance is the lesser of £20 and the exact confirmed service total. If the total is below £20, it is capped at that total; it cannot exceed the total.
The remaining balance is due before treatment begins. No automatic later debit is taken.
Brows and lip blush start with a free 30-minute patch test and consultation; Anna confirms before treatment booking.
Changes and cancellations
If plans change
At least 24 hours before the appointment, the advance is fully refundable or a same-service change is free, subject to availability.
Under 24 hours, cancellation is still allowed. A person may retain no more than the advance actually paid, and only for evidenced unrecovered direct loss after reasonable mitigation. There is no automatic forfeiture or extra balance charge. A same-service change needs human review and is subject to actual availability.
If Anna or the provider cancels, the customer may choose a full refund or to rebook.
Once direct booking is active, tell Anna clearly that you want to cancel. No special form is required. To cancel, contact Anna directly; this page does not send cancellation requests.
Visit & contactA distance-contract cooling-off period is generally 14 days from contract entry where applicable. Where a refund is applicable, it must be made without undue delay and within 14 days after receipt of the cancellation notice. It is made to the original payment method at no fee, unless a different method is lawfully agreed.
Statutory rights override these terms. Existing and Treatwell terms are unchanged. Booking requests go to Anna, who confirms each one herself. No real payments are taken yet: online deposits are in test mode; no real money is collected.
Treatwell and existing appointments
Separate arrangements
The £20 advance policy applies only to new direct bookings once direct booking is active. It does not apply to Treatwell bookings or change existing appointments. Treatwell has its own booking information and terms.
View Royal Art Aesthetics on TreatwellA clear status
When is a booking confirmed?
A booking is confirmed only once the appointment has been accepted and, for a paid appointment, the required advance has also been verified. A free consultation needs an accepted appointment but no payment. Requests made here go to Anna, who confirms each one herself.
Visit & contact